Booking, Rescheduling, and Cancellation Policy

1. Booking Policy

1.1 Appointment Booking

• Online Booking: Sessions can be booked via our website or mobile app. Confirmation will be sent via email.
• Consultation Requirement: New patients require an initial consultation for a personalized treatment plan.
• Advance Booking: Book at least 48 hours in advance to secure your preferred slot.

1.2 Payment Terms

• Payment Upon Booking: Full payment is required during booking. We accept all major cards and secure gateways.
• Package Options: Subscription packages offer discounted rates for long-term care.

2. Rescheduling Policy

2.1 How to Reschedule

• Online Rescheduling: Log in to your account to choose a new date/time for your session.
• Notice Period: Provide at least 24 hours' notice to avoid penalties.
• Limitations: Rescheduling more than 3 times/month may incur a fee.

2.2 Exceptions

Emergencies or unforeseen events? Contact our support team to reschedule without penalties.

3. Cancellation Policy

3.1 How to Cancel

• Cancel via website/app or contact support directly.

3.2 Cancellation Fees

• No Fee: Cancel >24 hours in advance.
• Late Cancellations: 50% fee if <24 hours.
• No-Show: Full session fee applies.

3.3 Subscription Cancellations

Contact customer support. Refunds may vary based on package terms.

4. Device Rental Terms

• Cancellation after device delivery may incur a handling fee.
• Devices remain with you for rescheduled sessions if they occur shortly after.

5. Refund Policy

• Eligible Refunds: Cancel >24 hours before session.
• Refunds processed to original payment method within 5–7 business days.
• No Refunds: For late cancellations or no-shows.

6. Contact Us for Assistance

• Email: contact@remotephysios.com
• Phone: +91 747-047-8888