Effective Date: 01 April 2025
Welcome to Remote Physios. These Terms and Conditions (“Terms”) govern your access to and use of our services, including physiotherapy consultations, IoT-enabled physiotherapy devices, wellness kits, and our AI Virtual Physiotherapy Assistant (“Anu”). By using our website, mobile apps, devices, or booking consultations, you agree to comply with these Terms and all applicable laws. If you do not agree, please refrain from using our services.
By accessing or using our platform, you accept and agree to be bound by these Terms, including our Privacy Policy. If you are accepting these Terms on behalf of another person (e.g., a patient), you confirm that you are authorized to do so.
Remote Physios offers remote physiotherapy services through certified physiotherapists, IoT-enabled therapeutic devices, customized wellness kits, and AI-driven tools to support assessment, consultation, and rehabilitation.
Initial Consultation: Users must book a consultation through our website or mobile app.
Treatment Plan: A personalized physiotherapy plan is created post-assessment by certified professionals.
Session Scheduling: Follow-up sessions and progress monitoring are conducted remotely as per the prescribed plan.
Nature of Service: Anu is an AI-based support assistant, not a licensed medical or physiotherapy professional.
Purpose: Anu provides preliminary assessment guidance, general exercise suggestions, and wellness tips.
Limitation: Information provided by Anu is not a substitute for clinical diagnosis or in-person consultation. Always follow advice from certified professionals for clinical decisions.
Indemnity Clause: You agree that Remote Physios shall not be liable for any adverse effects, injuries, or misinterpretation of advice resulting from reliance on the AI assistant Anu.
Ownership: Devices remain the property of Remote Physios unless otherwise purchased.
Usage Guidelines: You must use IoT devices strictly as per the provided instructions and safety protocols.
Precautions: Avoid use during power fluctuations, water exposure, or with any incompatible accessories. In case of discomfort or irregularities, stop use immediately and consult your physiotherapist.
Maintenance and Return: If rented, users are responsible for returning devices in good condition. Damage due to misuse may incur penalties.
Consent: By booking a teleconsultation, you consent to remote evaluation and treatment.
Scope: Our physiotherapists will make reasonable efforts to assess and guide you remotely but may advise in-person visits if clinically required.
Recording & Monitoring: Sessions may be recorded (with consent) for training or quality improvement.
Purpose: Wellness kits are supplementary tools designed to enhance your exercise routine and physical rehabilitation.
Usage: Users must follow instructional videos or written guides provided.
Disclaimer: Remote Physios is not responsible for injury or ineffective results due to improper or unsupervised use.
Structure: All pricing for consultations, IoT device rentals, and kits are displayed on our platform and are subject to change.
Refunds: Refunds are governed by our Refund Policy. No refunds for completed consultations or opened wellness kits unless defective.
You agree to provide accurate and complete health information during consultations and follow the treatment plan as prescribed by your physiotherapist. Do not self-modify your exercise routines based on non-verified platforms.
Remote Physios and its team do not guarantee specific results and are not liable for incidental, indirect, or consequential damages arising from service use, device malfunction, or exercise performance.
You agree to indemnify and hold harmless Remote Physios, its directors, team members, and partners from any claims, damages, or losses arising out of your misuse of the platform, services, or devices.
Remote Physios provides physiotherapy services only. We do not offer emergency medical care or prescribe medications. For conditions outside physiotherapy’s scope, please consult a physician.
Your personal and health data is securely stored and processed in compliance with the Information Technology Act, 2000 and our Privacy Policy. You are responsible for keeping your login credentials secure and must notify us immediately if you suspect unauthorized access.
We reserve the right to suspend or terminate your access if:
These Terms are governed by the laws of the Republic of India. Any disputes shall be resolved under the jurisdiction of courts in Bhopal, Madhya Pradesh.
Remote Physios reserves the right to update these Terms at any time. Significant changes will be communicated via website or registered email.
If you have any questions regarding these Terms or need assistance with our services, please contact us: